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Our Policies

PLEASE READ BEFORE ORDERING 

By ordering items from ECT you are confirming that you have read and agree to our warranty, statement of liability, and agree to all transaction policies below: *Please note all prices are subject to change with no notice, prices will be requoted in house by our sales staff.

WARRANTY POLICY

Warranty is limited to the cost of the replacement part. All warranties limited to Manufacturer's warranty. All warranty claims should be made directly to the manufacturer. No further warranties are expressed or implied. Purchaser is responsible for all shipping fees on warranty claims.

RETURNED GOODS POLICY

All returned goods MUST INCLUDE A RETURNED GOODS AUTHORIZATION (RGA) NUMBER. Please call ECT returns department for approval and RGA. The RGA number must be written clearly on the returned box, Any item that is returned without an RGA will be refused.

All returned or canceled goods are subject to a minimum of a 25% restocking fee. All items must be returned in resalable condition (Original Box unopened and original packaging, no tape or fingerprints. Returned item will be inspected for cleanliness, damage and completeness). All Cancellations must be requested in writing(e-mail)to honor the terms of the credit card issuing banks. The fore-mentioned e-mail will be considered your signature. Any Item that does not meet the before mentioned criteria will not be accepted and will only be returned via pre paid freight or customer generated call tag. NO EXCEPTIONS! Customer will pay all shipping and processing costs on exchanged, canceled, or returned items; and warranty items to and from. Any items that have been mis-installed or modified from their original state will not be accepted for return. All sales are final on Electronic Items, Light Bulbs, Tools, Roll Cages, and Special Order, or Unique items and are Non-Returnable and Non-Refundable, No returns on international orders. Refunds may take 15 - 30 days to process depending on the product and form of payment. Credit card orders that are canceled will be responsible for all fees imposed by the credit card issuing bank. This includes but is not limited to processing fees, and per transaction fees.

REFUNDS

All refund requests or cancellations will be reviewed by our accounting department for qualification. Refunds may be issued by any of the following means at the discretion of ECT; refund issuance methods, credit card (only to which said transaction was made), company check, or cashiers check. Refunds may take up to 28 days for processing. Some refund request will only be honored with in store credit based on the details of the transaction. Refund requests must be made in writing (e-mail)and include all relevant information regarding the transaction. These will be submitted to the accounting department, accounting@ectoffroad.com.

SALES TAX

Washington Residents will be charged 9.5% sales tax. Some drop ship items may require collection of sales tax. Please contact us prior to ordering if you should have any questions.

STATEMENT OF LIMITED LIABILITY

Because ECT has no control over the installation and/or other uses of our products, ECT will not be held liable for personal, property, legal, or financial damages or claims stemming from the use or misuse of any product we manufacture or sell. The purchaser assumes all responsibility for the safety, proper installation, performance, and applicability of these products. If you have any doubts or concerns about the installation, function, performance or proper use of any of our products, please contact us prior to the installation or use of the product.

SHIPPING

 

International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

ECT is not responsible nor obligated to honor any or all price and / or quantity misprint or error or omission on this web site. On ocassion errors can and do happen, efforts are taken to avoid them. Prices, quantities, terms, and refrences listed on this site are advertisements only, therefore no explicit offers or contracts are made. Any alleged  purchases made by you on this site remain subject to review, approval and acceptance by ECT. Final decisions from this review are non-disbutable.

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click Below to Get Started:

 

DISCLAIMER

All images are provided for private use only . All rights reserved. All content making up these pages cannot be used in commerce and are protected by United States copyright and other intellectual property laws and may not be reproduced, rewritten, distributed, redisseminated, transmitted, displayed, published or broadcast, directly or indirectly, in any medium without the prior written permission of ECT. *We are not responsiable for errors and or omissions.